Ouffer did get back to me and refunded my money for the carpet scam sham. I do think it’s not Ouffer’s fault and they have dealt with the issue well. (Although a top ranked Google post does wonders for a fast response!)

As a business owner, I can appreciate that things go wrong and when we provide services through others, they can go doubly wrong. However, a refund does not really compensate for a full day of my biz closing down, a full day of organising the flat to get ready for the steam cleaners and a flat with everything piled off the carpets that then had to be put back together as I just didn’t have the time to spare another full day off my business.

So, I still lost.

It also took me at least 3 efforts to unsubscribe from their mailing list. After this experience, receiving several Ouffer offers a day was just rubbing salt into the wound. It was only when customer service contacted me about this blog post that they finally removed me from their mailing list.

I do commend Ouffer on staying on top of their online presence. These days, we have to really work hard to maintain our brand.

So, thanks Ouffer for working this all out. I do appreciate it.

Still need my carpets cleaned though! Still haven’t found the time again. Oh well.

I’m the social media manager at Ouffer.com, and I’m writing with regards to the recent issues you’ve been having with one of our featured offers.

Firstly – I’d like to express my most sincere apologies for the inconvenience caused by this experience. I can only imagine how frustrating it must have been to arrange all of your furniture for a steam cleaning that did not take place. It is hugely regrettable when one of our members has a less than outstanding Ouffer experience, and as such we will always do our absolute best to resolve all voucher issues as efficiently as possible.

Our goal at Ouffer is always to provide our members with an outstanding experience, and when we learn that we haven’t lived up to our own standards, we have to re-examine our process. Thank you for sharing your experience—we are committed to using the feedback that we receive from members to improve our service and bring you the kind of offers that you want. Our members are the most important part of our business, which is why we do go to great lengths to investigate the businesses we work with, and when we make a mistake and feature a vendor who can’t fulfil their contractual obligations, we are happy to issue refunds.

As this was the case here, please do accept our apology for this situation. Our customer service team has responded to your email in order to provide you with a full refund, and we have taken your feedback on this particular vendor very seriously.

Humbly yours,

Amanda
Social Media Manager
Ouffer Australia